Kind Words From our Valued Customers

Below our some testimonials from customers. We appreciate feedback of all kinds, if you would like to let us know what you think, please fill out the form at the bottom of this page.

I wanted to tell you that your service man who was at our house yesterday afternoon represents you and Maine Stove & Chimney very, very well. He is professional, friendly, and very acknowledgeable. He explained situations or conditions that could have led to the issue I had with my stove and made suggestions on how to deal with them. He was not in the usual rush you see with most service people trying to get in and get out as fast as possible not always solving an issue. Your man showed sincere interest in getting to the bottom of what I had experienced with my stove. I did not get his name, but please express to him these comments. People who go out on behalf of your company are your face and your best advertising. I saw your business represented very, very well. He did a great job.

Thank you,
— Doug, Kennebunk, ME
Our purchase of our Mendota Fireplace was truly a positive experience. Everything from the sale with Jeff to the installation with JJ and Jordi. JJ’s knowledge of the fireplace and attention to detail was impressive. During the installation they were clean and neat . The whole process exceeded our expectations. Everyone at Maine Stove and Chimney are true professionals , customer service was wonderful. We are very satisfied customers. We will highly recommend Maine Stove and Chimney. Thanks so much everyone.
— Tom and Kathleen North Berwick, ME
To the fine folks at Maine Stove & Chimney,

I just wanted to say thank you for the new chimney liners. I was very pleased with the entire process. Your staff was great from beginnig to end. Everyone I dealt with was very knowldegable and professional. You answered all my questions throughout the entire process and continuted great service even after the job was complete. I espcially appreciate your help in dealing with the insurance company. The installation process was quick and cleaner than expected for such a messy job. And the materials and crafmanship were top quality. I would highly recommend your services to anyone. Something that doesn’t seem to happen very often these days. No doubt my home and family are safer thanks to your products and services.

Thanks again,
— Patrick Standish, ME
I really do Commend your staff, both office and field, for their courteous manner, professionalism, communication skills and over all friendliness. It was a real joy doing business with you, and I will be happy to recommend your services to my friends and family. I would especially like to bring to notice your field tech, JJ. He is an important asset to your business.

— Jason, Windham, ME
I just wanted to say thank you for the great buying experience! From when I first walked into the showroom in Scarborough, to the installation I am completely satisfied. Upon installation my final bill was less than quoted! These folks are excellent to deal with!
— Thomas, Gray, ME
J.J. and Joe arrived at my home this morning to service my Quadra-Fire pellet stove, replace stove pipe that a competitor installed incorrectly, clean my flue, and otherwise inspect the primary heat source in my home. FANTASTIC service! These gentlemen exceeded all expectations - true professionals. Efficient, knowledgebale, skilled, personable, patent with my questions and a huge asset not only to Maine Stove & Chimney, but to my family as well. I will be scheduling my annual cleaning with them for next season in short order. If you have heating issues associated with your wood/pellet stove, chimney, flue, etc, then these guys are THE ones to call. Thank you!
— Bill, South Berwick, ME
I just thought I would write a quick note to tell you how pleased I was with the service provided to me this morning! As a newer home owner with no idea of how to run my stove, the gentleman was great at explaining what I needed to do to keep it clean and running great. I do need to buy a better quality pellet next time, and will do that when these are gone. The stove is running great now, now that the igniter is fixed (my fault). Thank you so much for such great service. I will be sure to refer you to anyone that needs this service. Nice job! Thank you again!
— Cheryl, Windham, ME
Paul and I want to let you know how pleased we are with our pellet stove. Since paul is retired and at home, it has been a lifesaver!

We had our annual service cleaning yesterday. The man who came was polite, courteous and helpful. He complimented us on a very clean stove and also checked the batteries in our thermostat. He also showed Paul how to clean the vent in the back of the stove since we have two Samoyed dogs… and fur accumulates there!

Excellent people skills and showing customers the little things are so important. Your employee demonstrated both yesterday! Thank you and thank him for us!
— Paul & Barbara, Alfred, ME
I had a Quadra-Fire installed March 2012. The crew was very careful with the installation of the stove as well as the room it was going in. The job was done flawlessly. A review was given to the care and cleaning of the pellet stove and the showroom is always there and ready to answer any questions. I would definitely recommend this type of heaitng as it is warm and inexpensive compared to wood and oil. I would also recommend purchaing a dustless cougar ash vacuum made for pellet stoves. Very happy.
— Debbie, Kennebunk, ME
This is a follow up to a post I wrote a couple years back. . . Kyle arrived this morning shortly after 7 a.m. consistent with a reminder phone call I received two days prior advising technician would be at my home early. Perfect!

I thought it would be hard to match JJ for professionalism and knowledge but Kyle is also very much “The Man.” I don’t know where you are finding your technicians but these gentlemen are first rate. Kyle was timely, efficient, experienced, thorough, well-mannered, cleaned up after himself - above and beyond the norm. Thank you for providing superior service year after year. Your technicians are excellent representatives. I look forward to many years of continued business.
— Bill, South Berwick, ME
Have always been greeted with total professionalism. Dave went beyond the call for an igniter and investigated my ash buildup. It’s especially important to me as my husband recently passed away. I count on MS&C and the staff. You always deliver.
— Audrey, Standish, ME

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